Cyphr Support

Please browse the FAQ section below before submitting a support issue. For any app support questions please use the contact form below.

A secret is a time-sensitive local deal sent to you by the businesses you unlock.
Each company sets the duration of how long they would like their Secret to be available. A green, yellow, or red keyhole indicates the amount of time left.
Your vault is where you will save secrets to redeem later. If you see a secret you’d like to save and use later simply lock it up in your vault and redeem it before the company’s expiration date, which is displayed in your vault.
Each item in your vault has an expiration date, much like a coupon would. These items automatically disappear once they expire.
To redeem a Secret, simply go to your vault and select the Secret you would like redeem. After you’ve opened the Secret, click the “REDEEM” button and show the device to the cashier.
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